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CALL QUALITY ASSESSOR
Michelle Denny Recruitment have been given the task of finding a super Call Quality Assessor for a Diss based business. This is a full time, Monday to Friday role with hours of 9am – 5.30pm. Salary starts at £24,000pa and is negotiable depending on experience, so if you love listening to other people’s conversations, this could be an interesting opportunity.
This is a completely new position within the organisation; we are looking for someone with a keen ear and who will enjoy ensuring excellent customer service without having to speak with actual customers!
Your main responsibilities:
Regularly listen to call centre calls to monitor compliance, checking that the relevant laws, regulations, industry & company quality standards are being met.
You will also be maintaining records of compliance activities, preparing documentation to summarise your findings and report to management, for them to ensure improvements are made as needed.
There are genuine prospects to develop your career into a wider and more specialised compliance area as the department expands.
What you’ll need:
Ideally, experience working within a compliance-related field
High ethical standards, with the ability to handle sensitive and confidential information with integrity and discretion
Proficency using IT and comfortable working with repetitive tasks and deadlines
There are a nice set of benefits, including free parking and the company is professional, friendly and successful - if you have any questions or would like to know more, please do get in touch (or simply apply online).
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