Michelle Denny Recruitment is partnered with a busy and successful business based in Diss, Norfolk. We are seeking to find a Cancellations Assistant to join this flourishing company. This role is full time Monday to Friday, and the salary is £22,000pa. There are additional bonuses throughout the year as well!
Working hours: weekly rotating shifts of 9am – 5.30pm and 10am – 6.30pm.
The main focus of this role will be assisting customers with the cancellations of their policies and is a mixture of both email and phone communication, so if you are confident with interacting with members of the public and have an empathetic ear then we want to hear from you!
Process policy cancellations, ensuring necessary letters are issued promptly
Ensure refunds are entered on the system correctly.
Advise insurers of cancellations & liaising with insurers
Request & issue refund cheques
Chase any amounts outstanding after cancellation.
Keeping policy records up to date on the system.
Accurate keyboard and solid admin and IT skills
Ability to manage own workload
Great customer service and friendly communication skills.
The company is known for a great supportive team environment and has many employee benefits including bonuses.
If you would like to know more, please contact Shelly Tinkley on 01379 779829 or simply apply online.
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