CLAIMS TEAM LEAD
Michelle Denny Recruitment is working alongside Marble Arch in Diss, Norfolk, who are looking for a Team Lead to head up their own damage claims department. You’ll be joining a specialist MGA organisation with a niche firmly rooted within the UK motor market. Salary is up to £30,000pa with a nice range of benefits.
This is an entirely new role and holds significant importance to the operation of the business, so it would be fantastic if you already have experience of running a claims team within an insurance, TPA or brokerage environment … however, this could also be an exciting step up if you have a strong industry background.
A selection of primary responsibilities: (full job description available)
Direct management of a team of 8 Claims Adjusters
Monitoring and reviewing quality control, claims files and general processes
General supervision of Claims Team, claims handling and invoicing
Handling a limited caseload of more complex claims
Reviewing and streamlining processes and procedures
Monthly reporting, appraisals and feedback meetings
Embracing and supporting roll out of new claims management system
Allocate workloads throughout the team, ensuring compliance with service level agreements, quality, productivity, and efficiency
Management of complaints and appeals
Support with customer liaison and training, to achieve the overriding company ethos - to deliver a consistent, professional, quality service
Act as a technical referral point across their team
Coach, inspire and develop technical excellence and quality in everything we do, via audits, 121s, mentoring and general support
Identify and proactively address employee issues, such as performance and day to day needs to ensure highest levels of service delivery resulting in excellent customer satisfaction
Support the team by handling day to day issues and ensure continuity of service
Work closely with the Liability and Technical Claims Managers, as well as the Claims Director to ensure a seamless service delivery to our business customers
In addition to salary, there’s a range of training and development opportunities open to you and with the modern, open plan office located just a minute or two walk from Diss train station, it’s an easy place to reach.
The business is growing at a rapid rate, so if you are interested in making a career move to a strong and friendly business, please contact Michelle Denny to discuss in more detail.
APPLY FOR THIS JOB BELOW
Take a look at my free online resources for useful information and tips to assist you in your job search, from the application process to gliding through an interview with confidence. If you have any questions or would like more information on how I can help, please get in touch below.
GET IN TOUCH
I'd love to hear from you! Whether you have any questions or would just like to say hello and have a confidential chat, give me a call, drop me an email or visit the contact page below for more information.