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CUSTOMER SERVICE EXEC
INTRO

Michelle Denny Recruitment is partnered with the successful and busy company Darégal Gourmet based in Long Stratton near Diss, who is looking to recruit an additional hands-on Customer Service Executive for their small but perfectly formed team. A solid salary is on offer along with a superb employee benefit package (full details to be discussed during when we speak).

LOCATION

Long Stratton, Norwich NR15, UK

CONTRACT

Permanent

JOB STYLE

Office-based

SALARY

Solid salary plus SUPERB employee benefit package

STARTING

As soon as possible - according to notice

PUBLISHED

11 Jul 2021

JOB DESCRIPTION

This customer service role will suit someone who enjoys liaising with customers whilst juggling day-to-day admin processes. You’ll need to keep up with the steady stream of incoming calls, enquiries and sales orders and place great emphasis on accuracy, as there is a fair amount of figure and data input work to be done. You’ll be working closely with other departments to support the company’s goal for delivering a first-class service, with the aim of keeping clients completely satisfied.

REQUIREMENTS

Skills & Experience:


  • Sound previous experience in a challenging administration role

  • Strong customer service skills and highly organised 

  • Experience inputting sales orders on to systems

  • Ability to use Microsoft Office and to learn new bespoke systems quickly

  • Knowledge of the software package ‘SAP’ will be very useful but full training will be given.

DETAILS 

The company is going through exciting times, so the ability to effectively work as part of the local and group team, whilst maintaining a strong customer focus is vital.


There is a full job description available that details all the duties and responsibilities, but here is a short snapshot of your day:


  • Receiving and processing customer orders

  • Liaising with warehouse and transport

  • Set-up new customers 

  • Deal with general account and pricing enquiries and action sample requests

  • Investigate and resolve pricing and transportation complaints

  • Schedule & arrange stock transfers from France to UK

  • Assist with monthly order forecasts for key customers

COMPANY BIO

Darégal Gourmet is an international business with a family feel. The organisation is highly supportive of its workforce and has a superb reputation within the specialised culinary herb industry.

 
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Thanks for your application - If your application matches this or any of our current roles, I will be in touch.

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