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ENTRY LEVEL CUSTOMER SERVICE ADVISOR
LOCATION

Ipswich, UK

CONTRACT

Permanent

JOB STYLE

Office based

SALARY

£19,760pa

STARTING

ASAP

PUBLISHED

10 Apr 2022

JOB DETAILS

Michelle Denny Recruitment is recruiting for a West Ipswich business who are looking to hire a keen Entry Level Customer Service Advisor to join their team.  You’ll have the choice of core hours of either 8.30am-5.00pm or 9.00am-5.30pm, Monday to Friday and the starting salary is £19,760pa.



This is such a good opportunity for someone wishing to develop into a customer serving role – you’ll be trained to provide an excellent service to customers contacting the Service Centre, to the first point of contact and to ensure customers receive a prompt and courteous service.



Main responsibilities:


  • Answering and processing of customers’ calls, service requests and parts enquiries and orders, providing advice and information

  • Communicate with customers to advise on estimated arrival times for service calls, and ETA of parts supply orders

  • Plan appointments and communicate with customers in conjunction for planned maintenance visits, installations and commissioning of equipment.

  • Capture and input of data from incoming service and parts requests onto an in-house service management system.

  • Assist to supervise and allocate engineers’ workloads and parts supply

  • Monitor and arrange for return of parts

  • Handle non-credit account customers’ payments via credit and debit cards.



Skills & knowledge:


  • Confident and friendly interpersonal skills when communicating with external and internal customers.

  • Proficient IT skills – Excel, Word and Outlook (training will be given on in-house systems) and good literacy & numeracy skills

  • Demonstrate empathy and always understanding when communicating with customers.

  • A proven record of working within a service-based environment as part of a team. To be able to work independently when required.

  • Ability to work accurately and efficiently to meet all time deadlines.

  • Good attention to detail when inputting information on in-house & customers’ own IT systems.

  • Have a keenness to develop a good understanding of the company’s equipment range and its operational workings to provide accurate spare parts information (full training provided).



Working hours:



  • Core hours: Monday to Friday

  • 8.30am – 5.00pm | 9.00am – 5.30pm (flexible between the two, or static preferred choice)


  • Weekend coverage rota – currently 1 in every 4 weeks, shared within the team, and you’ll receive additional pay for any weekend worked.

  • Saturday:          9.00 am - 4.00 pm

  • Sunday:             9.00 am - 3.00 pm


Please note that you’ll need to have access to your own transport due to the office location.



This is a lovely company, who are driven by providing a first-class service to their customers and who are fully committed to supporting to their workforce, having built a culture of courtesy and respect.



If you would like to find out more, please make contact with Michelle Denny as soon as possible, or simply apply online.

 
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