JOB DETAILS

Michelle Denny Recruitment is recruiting for a West Ipswich business who are looking to hire a keen Entry Level Customer Service Advisor to join their team.  You’ll have the choice of core hours of either 8.30am-5.00pm or 9.00am-5.30pm, Monday to Friday and the starting salary is £19,760pa.

This is such a good opportunity for someone wishing to develop into a customer serving role – you’ll be trained to provide an excellent service to customers contacting the Service Centre, to the first point of contact and to ensure customers receive a prompt and courteous service.

Main responsibilities:

• Answering and processing of customers’ calls, service requests and parts enquiries and orders, providing advice and information

• Communicate with customers to advise on estimated arrival times for service calls, and ETA of parts supply orders

• Plan appointments and communicate with customers in conjunction for planned maintenance visits, installations and commissioning of equipment.

• Capture and input of data from incoming service and parts requests onto an in-house service management system.

• Assist to supervise and allocate engineers’ workloads and parts supply

• Monitor and arrange for return of parts

• Handle non-credit account customers’ payments via credit and debit cards.

Skills & knowledge:

• Confident and friendly interpersonal skills when communicating with external and internal customers.

• Proficient IT skills – Excel, Word and Outlook (training will be given on in-house systems) and good literacy & numeracy skills

• Demonstrate empathy and always understanding when communicating with customers.

• A proven record of working within a service-based environment as part of a team. To be able to work independently when required.

• Ability to work accurately and efficiently to meet all time deadlines.

• Good attention to detail when inputting information on in-house & customers’ own IT systems.

• Have a keenness to develop a good understanding of the company’s equipment range and its operational workings to provide accurate spare parts information (full training provided).

Working hours:

• Core hours: Monday to Friday

• 8.30am – 5.00pm | 9.00am – 5.30pm (flexible between the two, or static preferred choice)

• Weekend coverage rota – currently 1 in every 4 weeks, shared within the team, and you’ll receive additional pay for any weekend worked.

• Saturday:          9.00 am - 4.00 pm

• Sunday:             9.00 am - 3.00 pm

Please note that you’ll need to have access to your own transport due to the office location.

This is a lovely company, who are driven by providing a first-class service to their customers and who are fully committed to supporting to their workforce, having built a culture of courtesy and respect.

If you would like to find out more, please make contact with Michelle Denny as soon as possible, or simply apply online.