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ON-HIRE ADVISOR/ADMINISTRATOR
LOCATION

Diss, UK

CONTRACT

Permanent

JOB STYLE

Office based with potential for hybrid

SALARY

Up to £23,000 depending on experience

STARTING

Ideally November/December 2022

PUBLISHED

12 Oct 2022

JOB DETAILS

Michelle Denny Recruitment is over the moon to be working alongside a brand-new business who have set up in the market town of Diss, on the Norfolk/Suffolk border. We’re looking for ‘On-Hire Advisors’ to be at the heart of the team, ensuring that customers are kept completely updated regarding their vehicle claims. Salary is up to £23,000pa with an additional £150 bonus attainable per month. Hours are Monday to Friday, with overtime available should you wish - and there is the option for hybrid working too.



This new business will coach you on all aspects of the role, so as long as your communication skills are both friendly & professional and you enjoy learning, you’ll soon be able to grasp the job well and then be given your own cases to look after. The pace will be fast, so you’ll need to enjoy speaking and liaising with customers, insurers, solicitors and vehicle repairers, juggling your day and managing your time well. On top of that, you’ll need to be a whizz with your IT skills as you’ll be using the company’s own bespoke system.. don’t worry, they’ll train you on that too!



Core duties:



  • The role will revolve around a variety of ongoing claims, from the initial vehicle hire through to the point when the claim is settled and your customer once again has transport.

  • You’ll be arranging the recovery and storage of damaged vehicles, chasing updates from repairers & engineers and generally be the central point of contact for each case.

  • You’ll be in regular touch with your customers to give them accurate and timely updates on their claims, obtaining relevant documentation to assess each one, guiding them through the entire process in a knowledgeable and empathetic way.

  • You’ll also be investigating Liability Disputes, so whether you’re a Columbo, Sherlock or Luther fan, it won’t take you long to become a great detective too!



Company benefits:


There’s quite a few, including free parking, appraisal programmes to aid your progression and salary increases, regular team social events, holidays that rise with length of service, and a performance and attendance bonus of up to £150 per month.




Would you like to know more?


Comprehensive benefit details are available in the job description, which will also provide a more detailed picture of the company and role, so if you would like to find out more, please call Michelle Denny directly or simply apply online.

 
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