Client Service Team Manager

Michelle Denny Recruitment is looking for a Client Service Team Manager to join a prestigious London insurance broker. Hybrid working with a salary iro £130,000 - £140,000pa. You’ll be servicing their non marine P&C business from the London and overseas offices, which are located across Europe, Asia & South America.

So, are you a proactive leader with a passion for delivering outstanding client service in the (re)insurance world? We’re looking for a Client Service Team Manager to oversee a dynamic team, ensuring seamless support to brokers and clients across global pre-placement, placement, and post-placement activities.

A snapshot of what you’ll be doing:

• Leading  a high-performing team, fostering a collaborative and supportive  environment.

• Acting  as a trusted partner to brokers and clients, ensuring timely and accurate  documentation, including slips, cover notes, addenda, and compliance  records.

• Strengthening business relationships by working closely with brokers, clients, and insurers to drive excellent service delivery.

• Overseeing the preparation of renewal documentation and statistics to support market      placements.

• Ensuring regulatory and contract certainty requirements are met, with accurate submissions to Bureau (XIS).

• Driving continuous improvement in client service strategy, ensuring a seamless experience that supports client retention.

• Providing hands-on leadership, coaching, and development to help the team reach their full potential.

• Playing a key role in delivering strategic initiatives that align with broader business goals.

What we’re looking for:

• Strong experience in insurance client servicing, ideally within a (re)insurance environment.

• Proven leadership skills with the ability to motivate and develop a team.

• A keen eye for detail, ensuring accuracy and compliance across all documentation.

• Excellent communication skills and the ability to build lasting relationships with brokers, clients, and market contacts.

• A problem-solver who thrives in a fast-paced, evolving environment.

If you’re ready to take the lead and make an impact in a forward-thinking team, we’d love to hear from you. Apply now or reach out to Michelle Denny for a confidential conversation.