Credit Hire Recoveries Manager

This is a hands-on, operational role where your leadership, communication skills, and focus on performance will make a tangible impact across the business.

The role is full-time and ideally office-based, though there is some flexibility for remote working. The salary is up to £45,000pa.

The Role:

As Recoveries Manager, you’ll be responsible for leading the credit hire recoveries team, overseeing financial performance, operational delivery, and client and insurer relationships.

You’ll manage both in-house and remote colleagues, ensuring that recoveries are processed quickly, accurately, and with the highest standards of service. You’ll also support strategic improvements to claims processes and play a key role in how the wider function evolves.

This is a practical, leadership-focused role with a strong people management element.

Key Responsibilities:

Team Leadership & People Development

• Lead and develop a team responsible for the recovery of credit hire invoices

• Provide day-to-day supervision and longer-term development support

• Carry out appraisals, training and coaching to improve team output and quality

• Support more complex matters with tailored advice and guidance

Operational Oversight

• Monitor cash recovery performance, team productivity, file counts and settlement levels

• Ensure all monthly reports are accurate and delivered on time

• Maintain a strong pace of progress across all invoices and claim files

• Attend regular management meetings to report on key performance indicators

Stakeholder Engagement

• Act as a central point of contact for internal colleagues, clients and third-party insurers

• Communicate clearly and professionally across a wide range of stakeholders

• Ensure service levels and partner expectations are consistently met or exceeded

About You:

You’ll be a confident team leader with a background in credit hire, insurance or claims management. You’ll understand the nuances of recovery and have the organisational skills to keep multiple priorities moving at once.

We’re looking for someone who brings:

• Strong people management experience, ideally in a fast-paced environment

• Experience in recovering credit hire invoices and understanding of supporting case law

• Excellent attention to detail and reporting accuracy

• Clear, confident communication with internal and external stakeholders

• A proactive, solution-focused approach and a willingness to lead from the front

Why This Role?

This is an opportunity to lead a well-established function while shaping the future of how recoveries are managed. You’ll be working with a supportive senior team, in a business where performance, autonomy, and continuous improvement are genuinely valued.

If you would like to discuss this opportunity in more detail, please call Shelley Measures - 01379 779 829 or apply on-line.