Onboarding – the new phrase, but hopefully not a new process!

Onboarding remains a key factor in retention, with Gallup reporting only 12% of new recruits felt their company provided a great introduction structure...

Onboarding – the new phrase, but hopefully not a new process!

So, they’ve passed the interview with flying colours and survived the tricky stage between resignation and their new job; your new hire arrives, full of anticipation, a few nerves and tonnes of excitement at winning their dream role, but how easily everything can simply fall flat.

Apart from a quick hello, a tour to show the loos and photocopier, they’re given a stack of forms to complete and there’s not even a pen in their desk draw. Your staff are busy and are a little hard pushed for time and your newbie picks up on this and feels in the way. The training and shadowing programme is constantly moved due to the complications of the working day, and the first 8 hours draw to a lacklustre close. Your newbie goes home, feeling a little uneasy and disappointed but hopeful that the next day will be better …

Now of course, this doesn’t happen all of the time, but the situation I’ve just mentioned is frighteningly real – it’s unnecessary and simply not fair, no matter what level of seniority the newbie holds, they deserve better.

Onboarding remains a key factor in retention, with Gallup reporting only 12% of new recruits felt their company provided a great introduction structure. 58% of organisations admit that their onboarding processes are focused on paperwork and process rather than people, so no wonder their retention is poor and their recruitment campaigns expensive.

But there is hope and it can be turned around. Glassdoor state that businesses with engaging and strong onboarding processes improve new hire retention by 82% and productivity by over 70%. These figures are hard to ignore if you’re suffering with people who just don’t stay in post, head over to my Resources page for some interesting Onboarding info.

Michelle x

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