Café General Manager

Café General Manager - Angela's Coffee Lounge

Diss, Norfolk | £38,000 neg | Full time, permanent

We're working with Angela's Coffee Lounge, part of John Doe, to find an experienced Café General Manager to lead this busy and much-loved local business in Diss.

Angela's already has a loyal customer base, a strong local reputation, and a team that cares. What it needs now is someone who can bring more commercial focus, structure and consistency to the day-to-day operation, without losing the warmth that makes it what it is.

You'll have real autonomy across the whole business: people, rotas, purchasing, margins, waste, service standards and customer experience. You'll understand the numbers behind the operation, spot where things could work better, and have the confidence to make those changes happen.

Just as importantly, you'll know how to bring the team with you. This is about making a good business work better, not changing everything that customers already love about it.

What you'll be doing

• Taking overall responsibility for the day-to-day running of Angela's Coffee Lounge

• Leading, supporting and developing the team, with clear expectations and accountability

• Managing staffing levels, rotas and labour costs

• Monitoring sales, margins and other key performance measures

• Reviewing purchasing, stock control, pricing and supplier arrangements

• Reducing waste and identifying opportunities to improve profitability

• Maintaining high standards of food, drink, service and presentation

• Ensuring food safety, health and safety and other compliance requirements are met

• Handling customer feedback and protecting the atmosphere Angela's is known for

• Providing clear operational and financial reporting to the owners

• Identifying and implementing practical improvements across the business

What you'll bring

• Proven management experience in hospitality, food-led retail or another busy customer-facing operation. A coffee shop background isn't essential. We'd be equally interested in Restaurant Managers, Hospitality Managers and General Managers from restaurants, garden centres, farm shops, hotels or similar businesses.

• Strong people leadership and team development experience

• Good commercial awareness, including labour costs, margins and profitability

• Confidence using figures and performance information to make decisions

• A practical, organised, hands-on management style

• High standards and a genuine focus on customer experience

• The confidence to introduce change thoughtfully and positively

What's on offer

• £38,000 salary, negotiable depending on experience

• Full-time, permanent, five days per week including Saturdays

• 30 days' annual leave

• Genuine autonomy to shape and improve the operation

• The backing of John Doe, a successful local family business

Apply today or get in touch with Michelle Denny for a confidential conversation about the opportunity.