Customer Service | Renewals Advisor

Customer Service Advisor | Renewals Administrator

Diss, Norfolk
£26,780 per annum

Michelle Denny Recruitment is working with a business in Diss to recruit a Customer Service Advisor | Renewals Administrator. This is a good opportunity to join a growing business in a role that offers a structured route into customer service.  You’ll begin on the renewals and administration side of the team, building product knowledge and confidence behind the scenes, before moving into a full Customer Service Advisor role from September.

If you enjoy helping customers, work well with detail and are looking for a longer-term career move within a supportive office environment, this could be a great fit.

About the role

For the first six weeks or so, you’ll join the business in a Renewals Administrator capacity, supporting the renewals side of the team and getting to grips with the systems, products and pace of the business. At this stage, the role is non-telephony and focused on administration and renewal quotations.

During this initial period, you’ll work Monday to Friday, 9.00 am - 5.30 pm.

From September, you’ll move into the full Customer Service Advisor role. The hours are structured - 38.75 hours per week across rotating shifts starting at 8.30 am, 9.30 am or 10.30 am, Monday to Friday, with the latest finish at 7 pm. Alternate Saturdays are included (9.30 am - 4.30 pm), with a weekday off in lieu on those weeks. No Sundays.

What you’ll be doing

Initially, as a Renewals Administrator, your role will include:

• Preparing and processing renewal quotations

• Handling related administration accurately and efficiently

• Learning systems, processes and product information

• Supporting the wider team as you build confidence in the role

From September, as your role develops into Customer Service Advisor, your responsibilities will broaden to include:

• Speaking with customers to understand their insurance needs

• Preparing quotations and helping customers find the right solution

• Providing a high level of service and support throughout the process

• Building strong relationships and delivering a positive customer experience

What we’re looking for

Previous customer service or office-based experience would be helpful, but what matters most is that you’re:

• Friendly, confident and comfortable speaking with people

• Organised and happy handling detail accurately

• Keen to learn and build your confidence in a structured environment

• Positive, reliable and ready to be part of a team

What’s on offer

• £26,780 per annum plus company benefits

• Full training and support

• Long-term career development within a growing business

• Office-based role in Diss

If you’re looking for a role that offers a supported introduction into customer service, with the opportunity to progress into a full customer-facing advisor role, we’d love to hear from you.