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Partnering with SME companies throughout East Anglia, Michelle Denny Recruitment is a recruitment agency which specialises in personalised recruitment consultancy services in Norfolk and Suffolk to help you discover that elusive new member of staff at a budget that suits you.

With different campaign options to meet your requirements and innovative marketing strategies to captivate worthy candidates, we'll present you with a refreshing, no-fuss approach to recruitment. Whether you need a comprehensive recruitment drive with full support, or a simple campaign to find you candidates to review in-house, we'll work with you as an extension of your team, to understand your business and the people within it. 

THIS WAY TO HIRE

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We'll introduce you to companies with job opportunities across Norfolk, Suffolk and beyond that share your values and understand your career aspirations so you can feel confident in your job search. With guidance, support, constructive feedback and consistent communication as standard throughout our approach, Michelle Denny Recruitment Consultancy looks beyond your CV to discover what makes you, you!

With a clear direction, straightforward application process and ongoing recommendations, we’ll provide you with the ultimate match-making service to help you find the right job, in the right company, with the right team. Learn more, view our current vacancies and upload your CV to register for upcoming roles too.

The hidden power of the first conversation

  • Michelle Denny
  • 11 hours ago
  • 2 min read

In recruitment, we often focus on the formal moments – the interviews, the tasks, the panel discussions. But very often, it’s the very first conversation that quietly shapes everything that follows.


It’s rarely polished. Sometimes it’s on the phone, sometimes on Teams, sometimes squeezed in between meetings. But it’s the moment where two humans meet before the process begins to harden into structure.


And it holds far more influence than people realise.


Business person on a phone or video call, representing the importance of the first conversation in the hiring process.

The power of the first conversation sets the tone


A first conversation tells a candidate a lot before you’ve even touched a job description.

How you introduce the role. How openly you talk about the team. How honestly you share the challenges. How relaxed or rushed the conversation feels.


Candidates pick up signals instantly. Not consciously, but instinctively. And those signals either build trust or plant little doubts that surface later.


It creates clarity


Before the interviews come in, that first chat is where expectations quietly align.


  • What the role genuinely involves

  • What matters most to you as an employer

  • What matters most to them as a person

  • Whether the timing works for both sides


When this part is done well, the rest feels smoother, clearer and far less pressured.


It shows your culture without trying


Culture is rarely what people write down.It’s how you speak. How you listen. How you describe your team. How you answer the tricky questions honestly rather than skirting around them.


A good first conversation lets candidates feel what it might be like to work with you day-to -day. It’s the bit you can’t script.


It makes the decision easier later


When people feel grounded from the start, they tend to stay engaged. They show up better at interview. They’re more open in their answers. They ask better questions.


And when it comes to the offer stage, they’re making a decision based on a relationship, not just a job spec.


A gentle reminder for January hiring


If you’re planning to recruit early in the New Year, don’t underestimate this first step. You don’t need to prepare a speech or perfect your pitch. You just need a genuine, steady conversation that helps both sides understand whether this could be the right fit.


Hiring becomes easier when the human bit comes first.


If you’d like support with your January hiring across Norfolk and Suffolk, MDR is here to help you shape a calm and thoughtful process from the very first conversation.


Thinking about a New Year hire? Let’s talk.




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